Refund policy

Refund & Returns Policy

Last updated: May 2026

At Milly's Emporium, we take great care in packaging and describing every product accurately. Please read this policy carefully before placing your order.

Sealed TCG Products (Booster Boxes, Packs) All sealed Pokémon TCG products are sold as-is. We do not accept returns or offer refunds on sealed products once they have been opened, as we cannot verify the contents after opening. This is standard practice in the trading card hobby industry.

If your sealed product arrives damaged due to transit, please contact us within 7 days of delivery with photos of the damage and packaging. We will assess each case individually and work with you to find a fair resolution.

PSA-Graded Singles PSA-graded cards are sold based on the grade assigned by PSA. We accurately represent the grade, card name, set, and card number in every listing. Returns are not accepted on graded cards unless the item received significantly differs from the listing description.

If you believe you have received an incorrect item, contact us within 7 days of delivery and we will arrange a replacement or refund.

Change of Mind We do not offer refunds or exchanges for change of mind purchases on any products.

Australian Consumer Law Nothing in this policy limits or excludes your rights under the Australian Consumer Law. If a product has a major fault, you are entitled to a replacement or refund. If a product has a minor fault, we may choose to repair, replace, or refund at our discretion.

How to Request a Return Email us at jay@millysemporium.com with your order number, a description of the issue, and supporting photos where applicable. We aim to respond within 2 business days.